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Customer Satisfaction Policy

At HEMEL® as a customer-oriented approach, We;

  • Accept any feedback such as information, requests, suggestions and customer complaints as a prize for our continuous improvement,
  • Evaluate all feedbacks including complaints from customers as quickly as possible, transparently, objectively, fairly, carefully and discreetly,
  • Evaluate and finalize every complaint to ensure and maintain customer satisfaction,
  • Ensure that our customer complaint evaluation principles are fully adopted by our employees,
  • Equip our employees with the necessary competencies,
  • Create free communication channels for our customers to contact us,
  • Improve our product and service quality and proactively prevent the repetition of customer complaint sources,
  • Comply with current relevant regulations,
  • Commit to ensure that this policy is available and known by all our employees and accessible to our customers and other interested parties