Our Commitment to Quality and Excellence

At HEMEL, we take pride in our dedication to quality, safety, and customer satisfaction. Our commitment is reflected in the internationally recognized certifications we have obtained, ensuring that our processes meet the highest standards.

Manufacturing Excellence

Our manufacturing processes have been certified according to:

• ISO 9001:2015 – Quality Management System
• ISO 45001:2018 – Occupational Health and Safety Management System

These certifications, issued by Bureau Veritas with document numbers TR013213 and TR013214, confirm that our production operations adhere to stringent quality and safety standards.

Customer Satisfaction & After-Sales Excellence

We are committed to ensuring the best customer experience. Our sales and after-sales processes have been certified in accordance with:

• TSE-ISO 10002:2014 – Customer Satisfaction Management System

This certification (document number MY-225/18) highlights our dedication to listening to our customers, continuously improving our services, and providing excellent support at every stage of their journey with HEMEL.

Safe & Hygienic Production

Ensuring our employees' and customers' health and safety is a top priority. By meeting the requirements of the TSE COVID-19 Hygiene, Infection Prevention, and Control Certification Program, we have been awarded the:

• TSE COVID-19 Safe Production Certificate

This certification guarantees that our production facilities operate with the highest hygiene and safety standards, providing a safe working environment and secure products for our customers.

At HEMEL, we continuously strive for excellence, ensuring that our products and services exceed expectations while prioritizing quality, safety, and customer satisfaction.